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Few Years Ago I realised Leading is about Serving, Not Commanding

A Sneek Peek to Servant Leadership

by Soumya Patnaik
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I once believed that leadership was about making the big decisions, being the loudest voice in the room. But as I navigated through my career, I encountered a different kind of leader—one who led by listening, who inspired not by commands but by example. This was the moment I discovered the profound impact of servant leadership. – My Voice

Have you ever wondered what it would be like if your boss put your needs first?

That’s the essence of servant leadership.

Leadership Model: The Leadership Pyramid - Competitive Edge ...

It’s a leadership style that flips the traditional pyramid upside down, placing the leader at the bottom, supporting and uplifting their team. But what does this really mean in practice?

Let’s dive in and explore this fascinating concept.

The Origins of Servant Leadership

The term “servant leadership” was coined by Robert K. Greenleaf in 1970. But the idea isn’t new – it’s been around for centuries. Greenleaf was inspired by Hermann Hesse’s novel “Journey to the East,” where the central character, Leo, is a servant who disappears, causing the group he was serving to fall into disarray. The twist? Leo was actually the leader all along.

Key Principles of Servant Leadership

  • Listening

Imagine a leader who genuinely listens to you. Not just nodding along, but really hearing what you’re saying. That’s a servant leader. They’re all ears, always ready to understand your perspective.

  • Empathy

Ever had a boss who could put themselves in your shoes? That’s empathy, and it’s a cornerstone of servant leadership. These leaders don’t just understand your words; they feel your emotions.

  • Healing

We’re all human, and we all have our wounds. A servant leader recognizes this and works to help heal both themselves and their team members. It’s like having a therapist and a boss rolled into one!

  • Awareness

Servant leaders are like owls – wise and always aware of what’s happening around them. They’re in tune with their environment, their team, and themselves.

  • Persuasion

Instead of wielding authority like a club, servant leaders use gentle persuasion. They’re more likely to convince you with reason than to command you with power.

Characteristics of a Servant Leader

  • Putting Others First

Imagine a leader who asks, “How can I help you?” before thinking about their own needs. That’s a servant leader in action. They’re always looking out for their team’s wellbeing.

  • Fostering Growth and Development

A servant leader is like a gardener, nurturing their team members to help them grow and flourish. They’re invested in your personal and professional development.

  • Building Community

These leaders don’t just manage a team; they create a community. They foster a sense of belonging and shared purpose among team members.

Benefits of Servant Leadership

  • Improved Employee Satisfaction

When employees feel valued and supported, they’re happier at work. It’s as simple as that. Servant leadership can turn a dreary office into a place people actually want to be.

  • Enhanced Team Performance

Happy employees are productive employees. When a leader serves their team, the team is more likely to go above and beyond in their work.

  • Increased Trust and Loyalty

Trust is like the oil that keeps the machinery of an organization running smoothly. Servant leaders build trust, which in turn fosters loyalty among team members.

Challenges in Implementing Servant Leadership

It’s not all smooth sailing, though. Implementing servant leadership can be challenging. Some people might see it as weak or ineffective. Others might take advantage of a leader’s servant attitude. It requires a delicate balance and a strong sense of self.

Servant Leadership vs. Traditional Leadership

Traditional leadership is like a pyramid, with the leader at the top calling the shots. Servant leadership turns this pyramid upside down. The leader is at the bottom, supporting everyone else. It’s a big shift in mindset and practice.

Everybody has the potential to be a servant leader – Learner-Centered Leadership

Examples of Servant Leaders in History

History is full of servant leaders. Think of Mahatma Gandhi, who led India to independence while living a life of simplicity and service. Or consider Martin Luther King Jr., who fought for civil rights while always emphasising nonviolence and community.

Servant Leadership in Modern Organisations

Today, companies like Starbucks and Southwest Airlines are known for their servant leadership approach. These organisations prioritise employee satisfaction and development, which in turn leads to better customer service and business results.

How to Develop Servant Leadership Skills

  • Self-Reflection

Becoming a servant leader starts with looking inward. It’s about understanding your own motivations, strengths, and weaknesses.

  • Active Listening

This isn’t just hearing words; it’s about truly understanding what others are saying. It’s a skill that takes practice but pays off in spades.

  • Empathy Training

Empathy can be learned and improved. There are workshops and courses designed to help leaders develop this crucial skill.

The Impact of Servant Leadership on Organizational Culture

Servant leadership can transform an organization’s culture. It can turn a competitive, every-person-for-themselves environment into a collaborative, supportive one. It’s like changing the soil in which your organization grows.

Servant Leadership in Different Industries

While often associated with non-profits or service industries, servant leadership can work in any sector. From tech startups to manufacturing plants, this leadership style can adapt and thrive.

Criticisms and Limitations of Servant Leadership

No leadership style is perfect, and servant leadership has its critics. Some argue it’s too soft, or that it can lead to decision-making paralysis. Others say it’s not suitable for crisis situations where quick, authoritative decisions are needed.

The Future of Servant Leadership

As we move towards more collaborative and less hierarchical work environments, servant leadership is likely to become more prevalent. The future of work might just be led by those who serve.

Conclusion

Servant leadership isn’t just a management technique; it’s a philosophy. It’s about putting others first, fostering growth, and building community. While it has its challenges, the benefits can be transformative for both individuals and organizations. As we navigate an increasingly complex world, perhaps what we need most are leaders who serve.

FAQs

  1. Can servant leadership work in highly competitive industries?

    Yes, servant leadership can work in any industry. It’s about how you treat people and approach problems, not about the nature of the business itself.

  2. Is servant leadership the same as being a pushover?

    Not at all. Servant leaders still make tough decisions and hold people accountable. They just do it with empathy and a focus on growth.

  3. How long does it take to become a servant leader?

    Becoming a servant leader is an ongoing process. It’s not something you achieve overnight, but rather a continual journey of growth and self-improvement.

  4. Can servant leadership coexist with other leadership styles?

    Absolutely. Many effective leaders blend servant leadership principles with other approaches to suit their specific situation and team needs.

  5. Is servant leadership more effective with certain personality types?

    While anyone can practice servant leadership, it may come more naturally to those who are empathetic and people-oriented. However, these skills can be developed by anyone committed to the philosophy.

 

Disclaimer: The images used in this post are owned by their respective creators, and I do not claim any ownership over them.

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